Service You Can Count On - All The Time !
The offer to provide great service and customer care is not just a slogan, it really is something we operate by, a strict code of ethics if you will. As members to many associations that govern our business and look out for consumers like you, we also have adopted our own policies and procedures for customer care which include;
- Responding to customers with customer care and service issues the same business day they contact us.
- Providing you direct access via a local telelphone number direct to each of our affiliates after your booking and during service so that you may deal direct with owners and principals of the buses, not just a driver.
- Our company has on staff a 24/7 manager on call who will work direct with you and your group should a customer care or service issue arise. You will never be left alone to deal with these issues. To contact a customer care representative please call (800)979-4498 and ask to speak to Mr. Joe Testa, Director of Corporate Operations. He will personally assist you and your group.
- Our commitment that we will work hard with you and our affiliates to resolve any issues as they happen, not after your trip or months later. We have the highest level of confidence in our affiliates and staff and that is why we offer this level of service and commitment to you and your group. Less than 1% of all charters require our customer care team to be involved which is an above average rating in our industry.
